Terms of Service

These terms form an agreement between you and NautiForge. By creating an account, buying a subscription or using our software, you accept them. If you do not accept them, do not use the service.

1. Your account

You need an account to buy and use the Software. You agree to give a valid email address and keep your password secret. Everything done through your account is your responsibility, so tell us immediately if you think someone else has access to it.

One account is for one person. Sharing an account or a licence key with others is a breach of these terms and we may suspend the account without a refund.

2. Licence

Subject to these terms and an active subscription, we grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the Software on devices you own or control.

You may not:

• resell, rent, sublicense or redistribute the Software or your licence key;
• reverse engineer, decompile or disassemble it, except where the law expressly permits this regardless of contract;
• circumvent licence checks, or use a key you did not pay for;
• use the Software to build a competing product.

The Software is licensed, not sold. We keep all intellectual property rights in it.

3. Third-party games and your own risk

Our Software works alongside games published by others. We are not affiliated with, endorsed by or sponsored by Valve Corporation, Ubisoft, or any other publisher. All trademarks belong to their owners.

Read this paragraph carefully. Each game has its own terms of service and its own rules about third-party software. Using any modification may breach those rules, and the publisher may suspend or permanently ban your game account, remove items or revoke access to purchased content. That decision rests with the publisher and we have no influence over it. You use our Software knowing this, and you accept that risk yourself. We do not compensate for a banned or restricted game account under any circumstances.

It is your responsibility to check the rules of any game you play before using our Software with it.

4. Subscriptions and payment

Subscriptions are billed in advance for the period shown at checkout. Prices are in Euro and include applicable taxes where we are required to charge them.

A licence stays active until its expiry date. We do not store your card details — payments are handled by our payment provider under their own terms and privacy policy.

5. Refunds

We strive to ensure that our customers are as satisfied as possible with our software.

Payments are currently accepted in cryptocurrency only. A refund is therefore sent manually to a wallet address you provide, in the same currency you paid with, for the same amount of that currency you sent. Exchange rates move, so the value in euro at the moment of the refund may differ from the value at the moment of purchase.

In the event of a problem with our software, we offer the following refund policy:

• the Software does not work on first launch as described and we cannot fix it in a reasonable time;
• an outage on our side left you without access for a significant part of your licence period;
• you were charged twice for the same period.

We do not refund:

• a ban or restriction applied to your game account — see section 3;
• a game update breaking compatibility temporarily, provided we publish a fix within a reasonable time;
• licence periods already used and simply forgotten about;
• If purchased the wrong product and want to exchange
• If your operating system does not match our description
• accounts terminated for breaching these terms.

A refunded licence is deactivated: the Software stops working and the licence key is void. To request one, open the discord ticket, quoting the order reference. We reply within 2 business days.

6. Availability and changes

We aim to keep the service running continuously but do not guarantee uninterrupted availability. We may need to suspend it for maintenance, updates or reasons beyond our control.

Games change. When a game updates, our Software may stop working until we release a fix. We try to publish updates promptly, but we cannot promise that every feature will keep working after a publisher changes their game, nor that we will support any given game indefinitely.

7. Acceptable use

You agree not to:

• use the service for anything unlawful;
• attempt to gain unauthorised access to our systems or other accounts;
• interfere with the service, for example by overloading it or probing it for vulnerabilities without our written permission;
• use automated means to create accounts or claim licences.

8. Suspension and termination

We may suspend or terminate your account if you break these terms, if we are required to by law, or if we reasonably suspect fraud or chargeback abuse. Where the breach is minor and fixable, we will normally warn you first.

You may close your account at any time by contacting us. Closing it does not by itself entitle you to a refund of the current period.

9. Warranties

The Software is provided "as is" and "as available". To the extent the law allows, we exclude implied warranties of merchantability, fitness for a particular purpose and non-infringement.

10. Limitation of liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost data, or loss of access to a third-party game account.

11. Changes to these terms

We may update these terms. If a change materially affects your rights, we will notify you by email or in the service before it takes effect. Continuing to use the service after that means you accept the new terms; if you do not, you may cancel.

12. Governing law

Any claims relating to this website will be governed by the laws of EU.

13. Contact

Questions about these terms: Discord